Faq — Globen Lighting

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Language

FAQ

Returns

How many days do I have to return my order?

How do I make a return?

What does it cost to return an item?

How long does it take to receive my refund?

How long does it take for my return to arrive, be approved and refunded?

Reclaims

How do I register a reclaim?

How long is the reclaim period?

How is a reclaim handled?

Delivery

What delivery methods do you offer?

Can I choose which postal agent I want my delivery sent to?

What happens if I don’t collect/receive my package?

Product Information

How long is the cable?

Do the pendant have a ceiling cup and what does it look like?

What kind of plug do the lamp have?

Light source included?

How do I know if a product is on stock?

Where do I find Energy Labels?

Assembly & Suspension

How do I assemble the pendant?

Can I shorten/extend the cable or wire?

How do I raise or lower a pendant with wire?

Spare parts

What do I do if I happened to break the glass or other part of the lamp?

Care instructions

How do I clean my lamp?